Client: SUSO Digital
Project Title: Helpdesk Video – Archiving and Deleting
Service: Video Editing & Motion Design
Deliverables: Tutorial Video, Custom Motion Graphics, Platform-Optimized Export
Industry: SaaS / Support Tools

Project Overview

SUSO, a platform that helps streamline customer support and internal workflows, needed a clear, concise, and visually engaging helpdesk tutorial video explaining how to archive and delete support tickets. The goal was to provide step-by-step instructions to help users confidently navigate this feature within their platform.

To accomplish this, SUSO partnered with Content Supply to transform basic instructional content into a professional, motion-enhanced video tutorial that aligns with the brand’s tone and user-friendly design.

The Challenge

SaaS companies like SUSO often rely on knowledge base content and support articles—but written documentation can be time-consuming to read and difficult for users to follow. The team needed a visually-driven video that would improve user understanding of the archive/delete process while maintaining brand consistency and accessibility across devices.

They required a creative partner who could take raw screen recordings and turn them into a clean, professional training asset—complete with custom motion graphics, seamless transitions, and callouts.

Our Solution

Content Supply stepped in with full video editing and motion design services, delivering a polished helpdesk tutorial that clearly walked users through the archiving and deleting functionality.

Key services included:

• Editing screen-recorded walkthroughs to remove pauses, distractions, and off-brand elements
• Designing custom motion graphics and text overlays to emphasize key actions and UI elements
• Applying smooth transitions and zoom effects to guide viewer focus throughout the process
• Adding on-brand visuals, colors, and fonts to ensure visual consistency with SUSO’s design language
• Formatting the final video for platform use, ensuring it loaded quickly and looked great across all devices

The Results

• Improved User Clarity
  The final video provided an easy-to-follow explanation of how to archive and delete helpdesk tickets—reducing support requests and boosting platform confidence.
• Professional Look and Feel
  With high-quality visuals and motion design, the tutorial aligned seamlessly with SUSO’s brand and UX-first product experience.
• Efficient Training Asset
  The helpdesk video became a core part of SUSO’s onboarding and support content—saving time for both users and the internal support team.
• Future-Ready Format
  The clean editing and flexible motion design system allowed for future tutorials to be built quickly using the same style.

Need help turning your software features into easy-to-follow, branded video tutorials? Content Supply specializes in video editing and motion design that educates, engages, and elevates your product experience.